Frequently Asked Questions

Who are we /why choose us?

How can I book a property?

What time can I arrive/check in?

Can I bring my pet (s)?

Can I book a short break?

Where do I get the keys to the property?

Do I need to bring a cot, high chair?

Do I need to bring my own bed linen / towels?

How do I find my property?

What if there are problems during my stay?


Who are we /why choose us?
Swanage Holiday Properties is a family run business established in 2001. Between us we have many years experience of letting all types of holiday accommodation from caravans through to large houses and, until recently, have successfully owned and run Avalon Holiday Flats for over 25 years.

How can I book a property?

Follow our simple 5 steps on our booking information page or call our office direct and one of our friendly staff will be happy to assist with your booking. You can download our booking form here


What time can I arrive at the property?
In most cases all of our holiday properties are accessable after 3pm on the day your holiday commences and ends 10am on the day of departure.


Can I bring my pet (s)?
Some of our properties do accept well behaved dogs which are clearly indicated on the properties page, 


Can I book a short break?
Most of our properties are available for short breaks of a minimum of 3 nights out of peak season and can start on any desired day of the week and are flexible. Out of season short breaks can be booked in advance.
During peak season short breaks are not available unless at very short notice or subject to the owners approval. Contact us for more details on short breaks, or why not see what special offers we have last minute.

Do I need to bring my own bed linen / towels?
Bed linen is not provided in the properties unless stated in the property description.  All properties have duvets and pillows, some also provide blankets (if stated in the property description). If you prefer not to bring your own linen it can be hired from ourselves, please call us and we can arrange this for you at a cost of £10 per bed to be collected with your keys.  Towels are not provided unless stated in the property description. Please bring your own beach, bath & tea towels.


Do I need to bring a cot or high chair?
Some properties are equipped with cots/highchairs, please check the property description. If they are not supplied or you require additional ones they can be hired from ourselves and be delivered to the property for your arrival. Please call us to arrange this. Costs per rental are: £20 for traditional cot, £10 for travel cot and £10 for highchair.


Where do I get the keys to the property?
The keys to your property should be collected from our offices where directions to the property and details of any parking, door entry codes etc. will be available.


What if there are any problems during my stay?

All properties have their own property manager (on behalf of the owner) who is on call during your stay to resolve any issues that you may have. In some cases this will be ourselves and in others the owner can be contacted directly.